AutoDM & the shared inbox

A comment turns into a customer while you are asleep

They comment a word. The answer is in their DMs in seconds, and the reply lands in one inbox with every other channel.

Start freeRead the guide

On this page

What it isThe pipelineKeywords that actually matchThe shared inboxAnswers that need no oneWhat it will NOT doGetting started

What it is

  1. Pick a word

    “price”, “rate”, “kati”

  2. They comment it

    on your post or reel

  3. We DM them

    in seconds, once

  4. They reply

    and it is your order

The pipeline

01

They comment

Someone types your word under a post or reel — while they are still scrolling.

02

BaseBlock reads it

One keyword catches every spelling romanized Nepali arrives in.

03

The DM lands

The answer arrives in their inbox in seconds, with an optional public reply.

04

They write back

Their reply opens a real conversation and lands in your Inbox as a thread.

05

You take over

The whole thread is in your Inbox, with everything they already told it.

Under your reel

sushila_thapa

so pretty 😍

ram.shrestha

yo katee ho? 😍

Your keyword is “kati”. Every one of these still reaches it:

katikateekaateekatti

In their DMs, seconds later

Namaste Ram! The kurta in that reel is Rs 2,450, and we have it in S, M and L. Would you like me to hold one?

Their reply opens a real conversation. A keyword flow can then:

Ask their size and save the answer
Tag them, so you know who asked about what
Hand the thread to whoever is on shift

One DM per comment, and then it waits. A comment earns exactly one private reply — it does not open a messaging window. BaseBlock sends that one, then stops until the person writes back, because chasing them with a second automated message is what gets a Page's messaging access taken away. Tools that ignore this look faster right up until the day they stop working.

Keywords that actually match

Nobody types the word you had in mind. All of these reach it anyway.

Your word:pricewhat arrives underneath
  • priceDM sentthe word itself
  • PRICE?DM sentcase and punctuation ignored
  • priseDM senta near-miss spelling
  • kati ho?DM sentromanized Nepali for “how much”
  • katiDM sentthe same word, written as people write it
  • nice picnothing sentno agreed word — nothing is sent

The shared inbox

Five places a customer can reach you. One list.

Inbox5 newone list, any device
  • ram.shresthaauto-replied · 2sM please 🙏
  • Sunita KarkiMessengerDo you deliver to Pokhara?
  • Visitor · your websitelive chatIs the shop open tomorrow?
  • bibek@example.comemailInvoice for order #1039?
  • Walk-in · logged by Sitatyped in by staff2 × pote set, paying on delivery

Five channels, one list

Instagram, Messenger, website chat, email and phone orders. Any device.

Nobody answers twice

Assign it, snooze it, take it over. Everyone sees who has it.

Saved replies

Kept once, inserted in a tap, with their name and order filled in.

Attachments arrive too

A damaged parcel, a transfer slip — in the thread, not on someone's phone.

Answers that need no one

Read from your own records. True, or not sent at all.

  • Where is my order? — from the real order record
  • A payment link for exactly what is owed
  • Opening hours, from the real ones
  • A message when the parcel reaches the courier
  • A nudge to you when nobody has replied in an hour
  • One review request, a few days after delivery

What it will not do

Said here rather than discovered later. Open any one for the reason.

One DM per comment, and then it waits.

A comment earns exactly one private reply and does not open a messaging window. BaseBlock sends that one and stops until the person writes back. Chasing them with a second automated message is what gets a Page's messaging access taken away — tools that ignore this look faster right up until the day they stop working.

A reply has to be within 24 hours of their last message.

Meta's rule, not ours. After that the flow stops rather than trying, and tells you it stopped. A tool that promises otherwise is describing something it cannot do.

There are no Instagram broadcasts.

Meta paused new access to broadcast lists in February 2024 and it has not reopened. What BaseBlock offers instead is a bulk send to people whose window is genuinely open — and it shows you that number before you press send, because it is always smaller than your follower count.

Nothing is invented.

Every automatic answer comes from your own records. An automatic reply that quotes a price you never set is worse than no reply at all.

Everything is off until you switch it on.

No automation starts talking to your customers because you created it. You turn each one on, one at a time, when you have read what it says.

Getting started

  1. 1Create a workspace. Free, no card.
  2. 2Connect the Page your Instagram is linked to.
  3. 3Start from the “Comment a word, get the price” template.
  4. 4Change the word and the message, read the preview, switch it on.
Create your workspaceSee pricingAsk us a question

Everything on this site

PlatformTables you design yourself, twenty-six column types, and a ready dataset for thirteen kinds of business.How it worksOne system behind the shop: every channel lands in the same place, and a table is just a name and a list of columns.WebsiteA real shopfront that sells and takes the money, built from the same tables your team already works in.ThemesSix designs made for jewellers, boutiques, kiranas, cafés, phone shops and beauty counters, each in two or three styles, shown as the real storefront.
AutoDMA comment on your reel becomes a DM with the price in it, and every channel answers from one list.
FeaturesThe whole product, grouped by the job it does — talk to people, take the money, and be a business.SolutionsCreator, agency, marketer, brand or shop — the same system, entered from a different door.TemplatesTwenty-seven ready-made setups, so a shop is running the same afternoon it signs up.Try itRing up a real sale in a sample Kathmandu shop. Nothing saved, nothing sent.CompareAgainst spreadsheets, Shopify and Zoho — including the rows we lose, because a table where the other side never wins is one nobody believes.BlogWhat a VAT bill has to show, what Meta actually lets you automate, and the other things nobody writes down.PricingFree, Starter Rs 999, Growth Rs 2,499 and Scale Rs 4,999 for businesses, and creator plans priced by comment-to-DMs. Paid in rupees, monthly or yearly.PartnerRecurring commission for anyone who brings a shop, and more for those who set them up too.SEO checklistFree and ungated. Most of it has nothing to do with us, because most of what works does not.